General Monitoring Officer

About the role

Oya Microcredit is looking for a General Monitoring Officer to support loan performance and portfolio quality. The role focuses on monitoring clients, ensuring timely loan repayments, managing risk and supporting debt recovery. It is a full-time position based in Nairobi, reporting to the Operations Manager.

Key responsibilities

• Identify customers due for collection and ensure timely repayments
• Monitor client accounts and follow up on overdue payments by call and field visit
• Evaluate the financial status of potential and existing clients
• Conduct risk assessments and prepare detailed reports
• Monitor the loan portfolio and identify potential default risks
• Recommend and implement debt recovery solutions and negotiate repayment plans with clients in default
• Provide daily and weekly collection schedules to clients and field officers
• Prepare weekly and monthly portfolio performance reports for management
• Support credit review meetings with accurate data and insights
• Track product performance through data analysis and reporting
• Follow up with internal teams to reconcile payments and ensure accurate transaction posting
• Send repayment reminders to customers and monitor defaulters to prevent repeated non-compliance
• Submit repayment records and reports to management as required, and perform other duties assigned by supervisors

Required profile

• Bachelor's degree in Business Administration, Finance, Economics, Accounting or a related business field
• 1-3 years of experience in a similar role such as portfolio or credit monitoring
• Strong analytical and reporting skills
• Good communication and negotiation skills
• Willingness to conduct field visits for collections and client follow-ups

Candidates apply by sending their CV only, quoting the job title in the email subject, before 28 November 2026; only shortlisted candidates will be contacted.