Head of Student Affairs – Eldoret Branch

About the role

The AG German Institute is looking for a Head of Student Affairs for its Eldoret branch. The post-holder supports the school in running smoothly, professionally and with full discipline, whether or not the Branch Manager is on site, and keeps staff and students accountable while safeguarding academic and operational standards. The role reports to the Branch Manager.

Key responsibilities

• Support the Branch Manager with day-to-day operational decisions and oversee daily operations so that timetables, classes and exams run as scheduled
• Represent the school professionally to clients, parents, partners, regulators and visitors
• Supervise teaching and administrative staff, monitoring punctuality, attendance, conduct and adherence to school policies, and reporting performance or disciplinary concerns to the Branch Manager
• Take responsibility for student conduct, attendance and discipline across all programmes, following up on absentees, late arrivals and disengaged students and communicating with them and, where necessary, their sponsors or families
• Push students to sit scheduled examinations on time and meet course milestones, and handle student complaints and concerns
• Coordinate with teachers so that lessons, mock exams and examinations are properly scheduled, resourced and executed
• Monitor student progress data and flag underperforming cohorts or individuals
• Perform other duties assigned by the Branch Manager consistent with the seniority of the role

Required profile

• Bachelor's degree in Education, Management, Business Administration or a related field
• At least three years' work experience, including at least one year in a supervisory or coordination role; prior experience in an educational institution, training centre or language school is a strong advantage
• Excellent written and spoken English
• Trustworthy and discreet, authoritative but fair, organized, proactive and resilient

Required skills

• Confident use of MS Office / Google Workspace and email
• Basic knowledge of school management or record-keeping systems

To apply, send an application letter and CV by email, using "the position you are applying for" as the subject line.