Head of Virtual Relationship Management

About the role

The Head of Virtual Relationship Management leads the bank’s digital channels and client‑engagement strategies, ensuring the unit meets its financial, customer‑experience and operational targets. This senior position reports to senior bank leadership and works closely with product and segment heads.

Key responsibilities

• Develop and execute the Virtual RM strategy, translating bank priorities into quarterly and monthly sales programmes.
• Coordinate with Product and Segment Heads to design and launch virtual campaigns, lead lists, customer journeys and conversion plans.
• Own delivery of financial and non‑financial objectives, driving growth in deposits, lending, cards, insurance, FX and investments through cross‑selling and portfolio deepening.
• Set standards for virtual customer contact, monitor performance, and ensure compliance with KYC, regulatory and internal controls.
• Lead process improvement initiatives, champion automation and maintain accurate records in approved systems.

Required profile

• Business or Finance degree.
• Minimum 7 years of banking experience, preferably in digital or relationship management roles.