HR Manager - Retail Business

About the role

Brites Management Services is hiring a full-time HR Manager for its retail business, based in Westlands. The role covers strategy, recruitment, employee relations, performance management, HR administration and labour law compliance, working closely with store managers and department heads.

Key responsibilities

• Develop HR strategies aligned with business objectives and advise management on workforce planning and organisational development
• Review HR policies, procedures and employee handbooks, and provide HR reports to management
• Oversee recruitment and selection for retail outlets, head office and warehouses, and plan staffing for peak seasons and expansion
• Coordinate onboarding, induction and probation, and develop strategies to reduce time-to-hire and improve retention
• Handle employee relations, grievances, disciplinary cases and investigations, and guide line managers on performance and conduct
• Run performance management systems, appraisals, improvement plans and training and development programmes
• Manage HR records, contracts, leave, attendance, payroll inputs, benefits and employee data, and handle exits and clearance
• Ensure compliance with Kenyan employment laws, including working hours, overtime, leave and rest days
• Visit retail locations regularly to assess employee concerns and operational compliance

Required profile

• Degree in Human Resource Management or a related field
• CHRP qualification, postgraduate diploma in HRM, or relevant IHRM professional qualification or membership
• At least 5 years of progressive HR experience, preferably in retail or a multi-outlet environment
• Proven experience handling all HR generalist functions independently
• Experience with high-volume recruitment and high-turnover, customer-facing teams

Required skills

• Strong knowledge of Kenyan employment laws and HR compliance
• Experience managing recruitment, employee relations, disciplinary matters, performance management and staff retention

Candidates apply by sending their CV to the company's recruitment team; interviews are held on a rolling basis until the position is filled, and only shortlisted candidates are contacted.