ISP Technician – Fiber Optics (Mombasa)

About the role

We are looking for an ISP Technician to install and terminate fiber optic cables and resolve network faults for our clients in Mombasa. The role is on‑site and requires a certificate in fiber optics and at least one year of hands‑on experience.

Key responsibilities

• Install and terminate fiber optic cables and related network equipment.
• Resolve loss‑of‑service incidents and connection issues within the agreed SLA.
• Splice fiber at distribution hubs and test links using light sources, optical power meters and OTDRs.
• Update tickets promptly, close them with clear documentation, and communicate fault status to NOC personnel.
• Follow health and safety guidelines and ensure quality assurance during implementation and maintenance.
• Educate clients on basic troubleshooting and answer fiber‑optic related queries.

Required profile

• Certificate in fiber optics or a related field.
• Minimum 1 year of experience in a similar telecom role.
• Basic understanding of fiber network concepts.
• Proficiency in fiber handling and maintenance.
• Strong problem‑solving abilities and technical expertise.

Required skills

• Fiber optic cable installation
• Fiber termination
• Fiber splicing
• Operation of optical power meters
• OTDR testing
• Light source link testing
• Network fault troubleshooting
• Adherence to SLA requirements