IT Maintenance Assistant

About the role

Brites Management Services is hiring a full-time IT Maintenance Assistant based in Upper Hill, Kenya, within the media and telecommunications industry. The role covers hardware and network support, database and system administration, user support and web maintenance.

Key responsibilities

• Install, configure and maintain desktops, laptops and peripherals such as printers, scanners and telephony equipment, and carry out preventive maintenance checks.
• Diagnose and resolve hardware issues across offices and outlet shops, and keep call center computers running.
• Monitor and maintain company servers, LAN/WAN networks and VPN links, configure and troubleshoot Cisco equipment, and ensure stable internet connectivity.
• Support StarTimes systems, manage and troubleshoot MySQL, Oracle or other databases, run SQL queries and document issues for the knowledge base.
• Provide IT support to call center agents, business point agents and customer service teams, train staff and handle requests for SMS dispatch.
• Ensure daily data backups, assist with disaster recovery, monitor security and access controls, and report security incidents.
• Maintain the company website, support digital platforms and collaborate with marketing and operations teams on IT-enabled campaigns.
• Compile daily IT reports, keep technical logs and give feedback to IT supervisors.

Required profile

• Degree or diploma in Information Technology, Computer Science or a related field.
• 1-3 years of experience in IT support, system administration or network maintenance.
• Ability to work meticulously, under pressure and in a shift system.

Required skills

• Cisco equipment knowledge and configuration.
• Windows and Linux system architecture and OS installation.
• MySQL, Oracle or other databases, with SQL.
• Solid understanding of Linux/Unix.
• Certifications such as CCNA, CompTIA Network+ or Linux+ are an added advantage.

Applications are made by sending a CV to the company's recruitment team; interviews are held on a rolling basis until the position is filled.