IT Officer – Hagadera Field Office

About the role

The IT officer provides technical support, systems administration and network infrastructure management for the IRC's Hagadera field office. The role reports administratively to the head of the field office (through the county area coordinator, Garissa) and technically to the IT manager. It combines hands-on support with planning for systems, networks and health information systems, including the electronic medical record (EMR) used in IRC-supported health facilities. About 20% of the time is spent supporting the Kakuma field office.

Key responsibilities

• Provide Level 1 and 2 IT support, log and close incidents in Service-Now, and give remote support to field staff and clinics
• Manage servers and domains (Windows Server), end-user devices (Windows 11, Microsoft Office), email accounts and wired/wireless networks, including switches, routers, wireless access points and backbone links
• Manage on-premises and cloud backups and test restores regularly
• Support the EMR system: troubleshooting, user training, module development, reporting and keeping servers and databases backed up and patched
• Maintain network documentation, implement security and data loss prevention, and take part in disaster recovery and business continuity planning
• Collaborate with the service desk, NOC, SOC, GIS and regional and HQ IT teams, and share technical expertise with Kakuma

Required profile

• Bachelor's degree in information technology, computer science or a related field
• At least 5 years of progressively responsible experience in IT
• Fluent English; Kiswahili desirable
• Strong interpersonal and communication skills, able to work across multiple sites in a field setting

Required skills

• LAN and wireless access point administration, Cisco environment (Meraki and Cyberoam an advantage)
• Windows Server administration and virtualization on Windows
• Backup and recovery, patch and endpoint management
• ITIL v4 fundamentals and an enterprise ticketing system such as Service-Now
• Project management (PMI); preferred: EMR knowledge, CCNA, MCSA or ITIL certification