Kenya Channel & Store Operations Lead

About the role

The Kenya Channel & Store Operations Lead will drive the launch and management of retail stores and channel sales across Kenya. Reporting to headquarters, you will lead a regional team, develop key accounts and ensure seamless operations from procurement to customer delivery.

Key responsibilities

• Oversee daily management and coordination of the Kenya project and report progress to headquarters.
• Manage four Regional Sales Representatives, driving customer acquisition, dealer development, installer recruitment, store development and sales follow‑up.
• Lead the establishment of the first batch of retail stores, including site selection, renovations, demo units, marketing materials, launch and operational readiness.
• Coordinate with customer, technical, warehouse, finance and sales support teams to ensure smooth product delivery, inventory, invoicing and data synchronization.
• Prepare weekly reports on project progress, sales pipeline, store development, regional performance and operational risks.
• Recommend corrective actions or personnel changes for under‑performing regions, stores or sales staff.

Required profile

• Diploma or Bachelor’s degree in Marketing, Business Administration, Retail Management, Electrical Engineering, Energy or related field.
• Minimum five years of experience in channel sales, regional management, B2B sales, retail operations or the renewable energy/solar sector.
• Previous team‑management experience and strong understanding of the Kenyan market.
• Existing relationships with solar companies, electrical contractors, EPC firms, installers or distributors are highly desirable.
• Excellent English communication skills; Kiswahili is an advantage.
• Willingness to travel extensively within Kenya.

Required skills

• Microsoft Excel
• Google Sheets
• Basic CRM systems