Key Account Manager

About the role

We are looking for a proactive Key Account Manager to manage and grow our key customer accounts in Nairobi. You will act as the main point of contact, ensuring client satisfaction and driving business growth.

Key responsibilities

• Manage and grow assigned key customer accounts to achieve long‑term business success.
• Serve as the primary point of contact for client accounts and ensure timely resolution of customer needs.
• Build, maintain, and strengthen relationships with existing clients while identifying opportunities for upselling and cross‑selling.
• Identify and pursue new business opportunities within target markets.
• Prepare proposals, negotiate contracts, and close deals to achieve sales targets.
• Coordinate with internal teams to ensure seamless execution and timely delivery of client orders.
• Monitor customer projects and provide regular updates throughout the order fulfillment process.
• Prepare and present account performance reports, sales forecasts, and market intelligence reports.
• Stay informed on industry trends, competitor activities, and emerging customer needs.

Required profile

• Diploma or Degree in Sales & Marketing, Business Administration, or a related field.
• Proven experience in Key Account Management, Business Development, or Sales (minimum 2 years).
• Experience in branding, promotional merchandise, printing, signage, advertising, or related industries is an advantage.
• Strong communication, negotiation, presentation, and relationship management abilities.
• Excellent organizational and customer service skills.
• Valid driving licence with at least two years of active driving experience.

Required skills

• Proficiency in Microsoft Office applications.

What we offer

• Opportunity to work in a fast‑growing organization focused on innovation and quality.
• Direct impact on customer success and business growth.