Key Account Manager (M/F)
AGL transport & logistics · Nairobi
Job description
About the role
AGL (Africa Global Logistics), a multimodal logistics operator (port, logistics, maritime and rail) in Africa and part of the MSC Group, is hiring a permanent, full-time Key Account Manager in Nairobi. The role links the company with its key clients to improve their satisfaction and retention.
Key responsibilities
- Analyze and profile client accounts by performance, value and potential, and generate periodic reports
- Identify the key clients' main needs and deliver first-class customer care and service
- Develop and implement a strategy for managing key accounts
- Run regular customer satisfaction surveys and make improvements
- Develop pricing structures for key clients
- Resolve disputes and maintain client relationships to promote retention
- Conduct account reviews and client visits to target prospects
- Analyze and adapt strategies to changing business trends
- Generate weekly sales reports and submit them to management
Required profile
- Bachelor's degree in Sales and Marketing
- 5 years of experience in sales, marketing or a related field
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Published 11 hours ago
Expires 1 month from now
8 views · 0 interested
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AGL transport & logistics
Nairobi