Key Account Manager – Nairobi

About the role

We are seeking a proactive Key Account Manager to join our Nairobi team. You will be the main point of contact for our most important clients, responsible for maintaining strong relationships, driving retention, and delivering a high level of service.

Key responsibilities

• Build and nurture long‑term relationships with key clients in the Kenyan market.
• Act as the primary liaison for assigned accounts, handling communication via phone, WhatsApp, Telegram, email and other channels.
• Develop tailored account strategies and work closely with internal teams to resolve client requests promptly.
• Monitor account performance, track KPIs, and provide regular reports and market insights.
• Identify opportunities to improve customer satisfaction and retention.
• Stay updated on company products, promotions and internal procedures.
• Complete tasks assigned by the VIP Brands Operations Manager.

Required profile

• Fluent in Swahili; English proficiency at B2‑C2 level.
• Previous experience in account management, sales, customer success or customer service.
• Strong communication and negotiation abilities.
• Ability to work independently, prioritize tasks and meet deadlines.
• A degree in Business, Sales, Marketing or a related field is an advantage.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.
• Proficiency in Microsoft PowerPoint.