Lead Fire Alarm Dispatcher

About the role

We are seeking a Lead Fire Alarm Dispatcher to supervise and mentor our fire alarm dispatch team. The role ensures rapid, accurate emergency response and maintains high standards of communication and safety.

Key responsibilities

• Supervise, mentor and provide daily oversight of fire alarm dispatch personnel.
• Ensure dispatch staff are properly trained and operate according to departmental policies and SOPs.
• Evaluate dispatcher performance, coach staff and recommend training opportunities.
• Assist with scheduling, staffing and workload distribution to guarantee continuous emergency communications coverage.
• Monitor fire alarm, medical and emergency detection systems for activations.
• Receive, prioritize and dispatch fire, rescue, emergency medical and other response resources.
• Maintain continuous communication with responding units and provide critical incident updates.
• Coordinate communications with military, government and mutual‑aid agencies during emergencies.
• Ensure dispatch center operations comply with policies, standards and regulations.
• Maintain detailed records of calls, alarm activations, dispatched resources and incident documentation.
• Review, update and recommend improvements to dispatch procedures and SOPs.
• Monitor communications and alarm monitoring equipment, reporting any malfunctions.
• Perform other duties consistent with the position’s level and nature.

Required profile

• High school diploma or equivalent.
• Minimum three (3) years experience as a lead dispatcher or emergency communications professional in a fire department or emergency response organization.
• Certification as Telecommunications Operator I and II and Hazardous Materials Awareness, or equivalent recognized certifications.
• Demonstrated knowledge of fire service operations, emergency medical dispatch and fire alarm monitoring systems.
• Ability to travel internationally with a valid passport (minimum one‑year validity).

Required skills

• Computer Aided Dispatch (CAD) systems.
• Radio communications equipment.
• Emergency communications technology.
• Telecommunications Operator I & II certification.
• Hazardous Materials Awareness certification.