Manager, AI Capability

About the role

Safaricom is looking for a Manager, AI Capability who reports to the Senior Manager, AI Lab. The role builds enterprise-wide AI literacy, capability and adoption across Safaricom Group, accelerating its move to an AI-first enterprise. It develops and runs AI capability strategies that give leaders, technical teams and business users the skills, knowledge and confidence to use AI, advanced analytics and emerging technologies. The incumbent is the custodian of the Group AI Capability Framework, AI Evangelist Program and AI Learning Ecosystem, and works with HR, Learning & Development, universities, research institutions and technology partners to build sustainable AI talent pipelines.

Key responsibilities

• Develop and implement the enterprise AI capability and skills development strategy, including competency frameworks, maturity assessments and capability roadmaps
• Build workforce readiness programs, measure AI capability and support workforce planning for AI and data talent
• Design enterprise AI learning pathways, onboarding, certification and accreditation programs, and deliver workshops, masterclasses and upskilling programs
• Run the Group AI Evangelist Program, recruit AI champions, create communities of practice and track adoption
• Partner with universities and research institutions on research, internships, graduate and AI fellowship programs, and with technology vendors and industry forums
• Drive AI awareness campaigns, responsible AI usage and adoption, and communicate success stories
• Represent Safaricom at AI conferences, develop thought leadership content and engage with regulators, academia and industry

Required profile

• Bachelor's degree in Data Science, AI, Computer Science, Education, Organizational Development, Business, Technology or a related field; a Master's in AI, L&D, OD, Business Administration or a related discipline is an added advantage
• Minimum 5-7 years' experience in capability development, learning, technology transformation, AI adoption or digital transformation
• Experience designing enterprise capability programs, driving large-scale change and adoption, and engaging with academic institutions and external partners
• Professional certifications in Change Management, Learning & Development, AI or Digital Transformation are an added advantage

Required skills

• Strong understanding of AI, analytics, machine learning and emerging technologies
• Knowledge of adult learning methodologies, capability frameworks and organizational capability assessment
• Facilitation, coaching, presentation, communication and influencing skills
• Agile and transformation experience