Manager, Home & Digital Health Services

About the role

Aga Khan University Hospital Nairobi's Outreach Division, a network of 53 medical centers across East Africa, is looking for a Manager of Home and Digital Health Services. The role covers developing and scaling services, growing patient volumes and revenue, building strategic partnerships and improving patient experience. Its main focus is turning digital and technology initiatives into practical, sustainable healthcare services, from pilot and implementation through adoption, scale-up and ongoing operation.

Key responsibilities

• Lead Home Health and Digital Health Services, ensuring efficient day-to-day operations, patient access and scheduling, care coordination, follow-up and scalable operating models.
• Develop growth strategies to increase patient volumes, referrals, utilization and revenue, and identify new markets, patient segments and revenue channels.
• Build relationships with physicians, corporates, employers, insurers, institutions and technology providers to create referral, service and commercial opportunities.
• Operationalize new technologies and models of care, coordinating pilots, implementation, adoption and scale-up.
• Identify unmet patient and market needs and lead the development, business-case evaluation, piloting, launch and scaling of new home-based and digital services.
• Maintain quality and risk controls and compliance with regulatory, digital health, privacy and information-security requirements.
• Manage budgets, revenue and volume targets, pricing and commercial models, and monitor costs, productivity and ROI.
• Improve patient journeys using patient feedback, complaints and service data.
• Monitor service dashboards and KPIs covering growth, revenue, utilization, digital adoption, patient experience, quality, safety and financial performance.
• Build high-performing teams and foster collaboration across clinical, operational, commercial, digital, IT, quality, risk, finance and marketing functions.

Required profile

• Bachelor's degree in healthcare management, Business Administration, Health Sciences, Nursing, Pharmacy, Engineering, Operations, Technology Management or a related field; a postgraduate qualification such as MBA, MHA or MPH is an advantage.
• 7-10 years of relevant professional experience, preferably in healthcare.
• At least 3-5 years in a managerial, service-line, operations, business development, digital health or transformation role.
• Demonstrated experience in business development, service growth, partnership development or commercial management.
• Proven experience developing business cases and launching, implementing or scaling new services or technologies.