Marketing & Reservation Systems Coordinator – Nairobi

About the role

We are looking for a hands‑on Marketing & Reservation Systems Coordinator for a high‑end lodge and conservancy located near Nairobi. The role will act as the department’s systems and data specialist, supporting the Sales, Marketing and Reservations teams by managing reservation platforms and marketing channels.

Key responsibilities

• Maintain and update tourism/trade platforms such as WeTu, SafariPortal, Virtuoso and others, ensuring content remains current.
• Support social media channels (Instagram, Facebook, LinkedIn, YouTube) by creating and coordinating posts, reels and digital content.
• Assist in creating and updating guest‑facing marketing materials, presentations and communications.
• Conduct marketing research, event scouting and support promotional campaigns.
• Organise and manage digital assets (photos, videos, copy) using Dash and related content‑management tools.
• Maintain accurate guest, trade partner and contact databases, providing extracts and reports for targeted marketing.
• Act as Super User for the reservation system, ensuring data integrity and seamless integration with marketing activities.
• Support guest documentation, itinerary information and reservations administration while liaising with tour operators and travel agents.

Required profile

• Diploma or Certificate in Hospitality, Tourism, Marketing, Business Administration or a related field.
• Strong IT proficiency, including Microsoft Office; experience with reservations/CRM systems preferred.
• Experience in social media management and digital marketing, with creative design/content creation skills an advantage.
• Excellent administrative, database management and analytical abilities with high attention to detail.
• Strong written and verbal communication skills for professional guest and marketing communications.
• Interpersonal and cross‑cultural skills, with experience dealing with international guests, tour operators and travel agents.
• Highly organised, adaptable, self‑motivated and able to work independently under pressure.
• Must be based in Nanyuki or Nairobi and uphold confidentiality, integrity and professionalism.

Required skills

• Microsoft Office
• Reservation system (unspecified)
• CRM system
• Instagram
• Facebook
• LinkedIn
• YouTube
• Dash (digital asset management)
• WeTu
• SafariPortal
• Virtuoso