Motor Claims Officer

About the role

The Motor Claims Officer provides technical oversight of motor claims assessments. The role reviews and validates assessment reports submitted by external assessors, conducts assessments where required, ensures compliance with service level agreements, identifies fraud and claims leakage and drives cost-control initiatives to support fair, timely and cost-effective claims settlement. The position reports to the Manager-Motor Claims.

Key responsibilities

• Review and validate external assessor reports for accuracy, completeness and compliance with company standards.
• Verify vehicle damage, repair recommendations, labour costs, spare parts pricing and repair timelines before claim approval.
• Provide timely quality assurance feedback and complete reviews within prescribed turnaround times.
• Carry out physical and desktop vehicle assessments and decide on repair, total loss, salvage or further investigation.
• Prepare and issue internal assessment reports within established service timelines.
• Manage and monitor external assessors, ensuring SLA compliance and quality standards.
• Control claims costs and prevent leakage by reviewing repair estimates, negotiating costs and recommending value-for-money solutions.
• Identify and escalate suspected fraudulent or exaggerated claims and support investigations.
• Give technical guidance to claims handlers, garages, investigators and other claims partners.
• Track, analyse and report performance metrics such as assessor performance, turnaround times, claims costs, fraud trends and cost savings.

Required profile

• Bachelor's degree in automotive engineering, business, commerce or a related field.
• Advanced Diploma in Insurance (AIIK) or ACII (UK).
• Minimum of 3 years of experience in motor claims within general insurance.

Required skills

• Strong product and market knowledge and best motor claims processing practices, with a solid understanding of regulatory compliance standards.
• Advanced risk assessment, analytical and communication skills.
• Attention to detail, sound decision-making and strong relationship management and negotiation skills.

Candidates apply by sending their application letter and updated CV by 13 November 2026, indicating the position in the subject line; only shortlisted candidates will be contacted.