Office Admin / Cyber Attendant

About the role

The Office Admin/Cyber Attendant provides front‑office support while handling digital government services for clients. You will ensure smooth customer interactions, process official online applications and maintain accurate office records.

Key responsibilities

• Greet customers, identify their needs and resolve service inquiries promptly.
• Process eCitizen, KRA iTax, eTIMS and NTSA transactions and guide clients through online applications.
• Prepare, print, scan, photocopy, laminate and bind documents; generate invoices, quotations and receipts.
• Maintain filing systems, monitor office supplies and handle telephone and email correspondence.
• Troubleshoot basic computer, printer, scanner and internet issues; assist clients with account creation and document uploads.
• Receive payments, issue receipts, keep daily cash records and prepare simple sales reports.
• Promote centre services, support daily operations and suggest improvements for customer experience.

Required profile

• Diploma in Business Administration, Information Technology or a related field.
• At least 1 year experience in a cybercafé, business centre or office administration role.
• Familiarity with eCitizen, KRA iTax, eTIMS and NTSA platforms.
• Strong computer literacy and proficiency in Microsoft Office applications.

Required skills

• Microsoft Office
• eCitizen platform
• KRA iTax
• eTIMS platform
• NTSA platform
• Basic computer, printer and scanner troubleshooting

What we offer

• Competitive monthly salary (KSH 17,000‑20,000)
• Full‑time, on‑site role in a dynamic ICT environment
• Opportunities to develop expertise in government digital services