Office Admin / Cyber Attendant

About the role

Brites Management Services is hiring a full-time Office Admin / Cyber Attendant based on Kirinyaga Road, Nairobi CBD, in the ICT and digital services industry. The role covers customer service, digital and government service processing, document handling, office administration and basic technical support.

Key responsibilities

• Customer service: receive and assist customers, answer inquiries and resolve service issues while keeping confidentiality.
• Digital and government services: process services through eCitizen, KRA iTax, eTIMS and NTSA platforms, guide clients through online applications and registrations, and stay updated on platform changes.
• Document processing: prepare, type, print, scan, photocopy, laminate and bind documents, and generate invoices, quotations and receipts.
• Office administration: maintain filing systems, monitor office supplies, handle calls, emails and correspondence.
• Technical support: troubleshoot printers, scanners and internet connectivity, help with account creation and document uploads, and report equipment faults.
• Cash handling and record keeping: receive payments, issue receipts, keep daily transaction records, balance cash and prepare basic sales reports.
• Promote the centre's services and support daily operations.

Required profile

• Diploma in Business Administration, Information Technology or a related field.
• At least 1 year of experience in a cybercafé, business centre or office administration role.
• Experience using eCitizen, KRA iTax, eTIMS and NTSA platforms.
• Excellent customer service, communication and organizational skills with attention to detail.

Required skills

• Strong computer literacy and Microsoft Office.
• Use of eCitizen, KRA iTax, eTIMS and NTSA platforms.

Applications are made by sending a CV to the employer's recruitment team; interviews are held on a rolling basis until the position is filled.