Office Administrator

About the role

The Office Administrator serves as the first point of contact for the office and ensures efficient day‑to‑day administration. This role involves handling visitors, managing office logistics, coordinating tribunal schedules, supervising support staff, and maintaining confidential records.

Key responsibilities

• Serve as the primary contact for visitors, complainants, and stakeholders, providing professional reception services.
• Oversee daily office operations, including correspondence, filing, calendars, appointments, and meeting schedules.
• Coordinate schedules of Tribunal and Appeal Judges, organizing hearings, meetings, and related logistics.
• Manage petty cash, office expenditures, and inventory of assets, supporting budget monitoring.
• Supervise security guards, office assistants, cleaners, drivers, and other support staff, monitoring attendance and performance.
• Maintain confidential administrative and case‑related records, prepare meeting minutes, agendas, and routine reports.

Required profile

• Degree in Human Resources, Paralegal Studies, Business Administration, Public Administration, Office Management or related field.
• Minimum three years’ experience in reception, legal or office administration.
• Experience in a legal, judicial, grievance‑handling, human rights or quasi‑judicial environment is highly desirable.
• Experience supervising support staff and managing office operations is an added advantage.

Required skills

• Working knowledge of legal and grievance‑handling processes.
• Strong organizational, administrative and multitasking abilities.
• Excellent communication and interpersonal skills.
• High degree of integrity, discretion and confidentiality.
• Financial administration and record‑keeping competence.
• Proficiency in Microsoft Office applications and electronic records management systems.
• Ability to work independently, manage competing priorities and coordinate multiple stakeholders.