Operations Coordinator (Kenya & Uganda)

About the role

We are seeking a highly organized Operations Coordinator to oversee day‑to‑day activities in our Kenya office and provide operational oversight for our Uganda office. Based in Nairobi, you will ensure smooth workflow across sales, admissions, recruitment, visa, and management teams while monitoring key performance indicators.

Key responsibilities

• Manage daily operations in Kenya and supervise operational processes for Uganda.
• Track client journeys, tasks, deadlines and maintain accurate documentation.
• Coordinate workflows across relevant departments to ensure timely service delivery.
• Monitor, analyse and report on operational KPIs and performance targets.
• Escalate operational issues and follow up on pending tasks.
• Maintain CRM records and operational documentation.
• Identify gaps in processes and recommend improvements.
• Prepare regular operational and KPI reports for management.

Required profile

• Diploma or Bachelor’s degree in Business Administration, Operations Management, Project Management, Social Sciences or related field.
• Minimum 2 years of experience in operations, administration, coordination or a similar role.
• Experience monitoring KPIs, performance targets or operational metrics.
• Strong organisational, administrative and task‑management abilities with high attention to detail.
• Excellent communication and follow‑up skills, capable of coordinating with multiple teams.

Required skills