Operations Manager - International Logistics

About the role

Career Directions Limited is looking for a hands-on, structured Operations Manager to lead its Nairobi operations. The role goes beyond the local market: it covers international suppliers and clients, and coordinates with shipping lines, transporters and 3PL partners worldwide. The person must lead a team, solve problems, build clear processes and simplify complex operations.

Key responsibilities

• Supervise, lead and support the operations team daily, manage workload and coverage, and act as the main point of contact for operational issues
• Lead cross-functional coordination with trading, treasury and trade finance to design and implement efficient processes, and act as a bridge between teams and management
• Design and implement structured processes, continuously simplifying and improving workflows
• Oversee shipment execution end-to-end (containers, trucking, bulk and breakbulk) and coordinate with international suppliers, clients and service providers
• Ensure accurate system updates, documentation and payment follow-ups, and strong use of operational systems for reporting and process control
• Monitor stock movements, reconciliations and operational controls, and ensure compliance with local and international regulations
• Train, guide and develop the team, proactively identifying issues and implementing sustainable solutions

Required profile

• Degree in Logistics, International Relations, Commerce or Trade
• 3-5 years' experience in operations with proven leadership experience; supply chain, logistics and multi-commodity experience helpful
• Experience with international logistics and multi-country operations
• Familiarity with shipping lines, 3PLs and transport coordination
• Knowledge of local and international regulations, and experience in stock management and operational controls
• Highly organized with strong attention to detail

Required skills

• Excellent spoken and written communication
• Very strong system and IT capability and experience
• Ability to create clear processes and drive their implementation across teams
• Strong problem-solving skills and ability to work with system data to improve efficiency
• Added advantage: familiarity with trade finance, banking and supply chain systems