Operations Manager - Multi-Site Service Company

About the role

A well-established service company is looking for an Operations Manager to lead its teams across 50+ client locations. You will be the face of the company at every site, building strong client relationships, making sure every location runs safely and professionally, and finding practical solutions before small problems grow into big ones.

Key responsibilities

• Lead day-to-day operations at multiple client locations while keeping the same high standard of service everywhere.
• Act as the main contact for clients at each site, know the key people there, hold regular service reviews and keep clients satisfied.
• Make sure every site delivers what the client contract promises, including agreed service levels.
• Solve problems early and put lasting fixes in place.
• Lead, coach and develop a large field team of supervisors and staff, set clear expectations, plan staffing ahead and tackle underperformance directly.
• Enforce health and safety standards and ensure staff wear the right protective equipment.
• Improve efficiency through better scheduling, simpler processes and stronger controls to prevent loss and theft.
• Prepare accurate weekly and monthly reports for clients and management, with checks, reconciliations and variance analysis.
• Manage the annual operations budget, track spending, cut costs, grow revenue and run sales at existing client sites.

Required profile

• Bachelor's degree in business, operations or a related field.
• At least 5 years' experience managing busy operations across multiple sites or client locations.
• Experience leading a large field workforce.
• Proven record of building and keeping client relationships, and confidence representing the company to senior client stakeholders.
• Sales experience and strong negotiation skills.

Required skills

• Strong Excel and data analysis skills.
• Hands-on, solutions-focused approach and calm judgement under pressure.
• High integrity.