Operations Team Member – Nyali

About the role

Join Java House Africa Ltd as an Operations Team Member at the Nyali outlet, delivering fast, friendly service in a vibrant café environment. You will be responsible for ensuring food and beverage orders are served accurately, maintaining high standards of cleanliness, and supporting the overall restaurant flow.

Key responsibilities

• Deliver food orders from the kitchen to tables promptly and accurately, ensuring proper presentation, temperature, and quality.
• Communicate order status and guest needs between kitchen and service staff.
• Maintain cleanliness of waiter stations, tables, and the restaurant, following food safety and sanitation guidelines.
• Assist with restocking condiments, opening and closing duties, and waste management.
• Present menu options, suggestive sell, and handle billing and payment transactions.
• Support wait staff during busy periods to reduce customer wait times.

Required profile

• Minimum KCSE certificate with a mean grade of C.
• At least 6 months experience as a certified Java House staff member or similar hospitality role.
• Strong planning, decision‑making under pressure, and interpersonal abilities.
• Customer‑oriented, reliable, flexible team player with a passion for the hospitality industry.

Required skills

• Barista
• Serving and waiting tables
• Invoicing
• Operations planning
• Food and beverage handling
• Table setting