Partnership & Digital Operations Intern

About the role

The Partnerships & Digital Operations Intern will support the day‑to‑day execution of digital business operations, partner management, customer support, lead conversion and claims administration within the Partnerships & Digital Innovation Department.

Key responsibilities

• Provide timely customer support across digital channels, responding to product, policy, purchase and service inquiries.
• Identify, investigate and escalate issues in the customer journey such as failed purchases, payment errors, broken links and incomplete onboarding.
• Follow up on leads generated through campaigns, digital channels and partner referrals to support acquisition and conversion.
• Support the execution of sales and marketing campaigns, including promotions, customer engagement activities and performance tracking.
• Receive, log and follow up on claims submitted through partners, coordinating with internal teams for timely resolution.
• Assist with partner onboarding, relationship management and day‑to‑day operational matters.
• Prepare and track partnership documents such as contracts, proposals, onboarding packs and related correspondence.
• Draft meeting agendas, minutes, presentations, reports and business case documents for internal and external stakeholders.
• Maintain accurate trackers and records for leads, claims, partner engagements, campaigns and departmental activities.

Required profile

• Bachelor's degree in business, marketing, insurance, communication or a related field.
• Certificate or Diploma in Insurance is an advantage.
• Familiarity with sales and marketing activities.
• Strong written and verbal communication skills.
• Comfort with analysing data and campaign performance metrics.
• Excellent time‑management and organisational abilities.
• Detail‑oriented, proactive and adaptable to a fast‑paced environment.
• Customer‑focused mindset and collaborative, team‑oriented attitude.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft PowerPoint.