Pensions Manager – Retirement Benefits Administration

About the role

The Pensions Manager will lead the end‑to‑end servicing and administration of retirement benefit schemes for a leading life insurance company in Kenya. Reporting to the Operations Manager, the role ensures accurate, timely processing of contributions, benefits and compliance with the Retirement Benefits Act and RBA regulations.

Key responsibilities

• Oversee daily pension scheme administration, including member enrolment, contribution processing, benefit calculations and payments.
• Ensure statutory contributions are remitted to custodians on time and manage late‑payment follow‑up.
• Process withdrawals, transfers, deferments and retirement claims in line with scheme rules and RBA regulations.
• Prepare and dispatch annual member benefit statements and maintain secure member records.
• Coordinate statutory submissions to the RBA, including levy payments and returns.
• Build and maintain relationships with trustees, sponsors, custodians, fund managers and other service providers.
• Lead, mentor and develop the pensions servicing team, set performance objectives and drive process automation.

Required profile

• Bachelor’s degree in Insurance, Actuarial Science, Finance, Commerce or related field.
• 5–7 years experience in pensions or retirement benefits administration, with at least 2 years in a supervisory or managerial role.
• Strong knowledge of the Kenyan Retirement Benefits Act and RBA regulations.
• Excellent leadership, stakeholder‑engagement and analytical abilities.

Required skills

• Proficiency with pensions administration systems.
• Advanced use of Microsoft Office applications.