Product Technician – Mobility (QC & Refurbishment)

About the role

We are seeking a Product Test Technician to own end‑to‑end product quality control, functional testing, and refurbishment management for M‑KOPA Mobility devices as we scale our electric mobility division across Kenya.

Key responsibilities

• Perform incoming, in‑process, and outgoing QC checks on devices, components and accessories following SOPs and AQL standards, logging all defects.
• Run standardized test plans, calibration procedures and final functional tests on new sample bikes using approved fixtures and software, maintaining full traceability.
• Own the refurbishment workflow from intake triage through repair, verification testing and re‑release, ensuring units meet as‑new standards before dispatch.
• Consolidate defect trends into weekly OEM feedback packs, support CAPA actions and validate fixes through targeted testing.
• Maintain up‑to‑date SOPs, work instructions, checklists and test records on Zoho, ensuring EHS, ESD‑safe handling and battery safety compliance.

Required profile

• Bachelor’s degree in Electrical/Electronic Engineering, Mechatronics, Industrial Engineering or equivalent technical experience.
• 2+ years of experience in product testing, electronics QC or repair and refurbishment.
• Hands‑on experience with multimeters, oscilloscopes, battery testers and test fixtures.
• Comfort reading schematics, wiring diagrams and interpreting firmware versions and logs.

Required skills

• Multimeter operation
• Oscilloscope operation
• Battery tester usage
• Test fixture handling
• Schematics and wiring diagram interpretation
• Firmware version and log analysis
• Zoho CRM documentation
• Freshdesk ticketing familiarity