Quality & Compliance Coordinator

About the role

Tana, a Nairobi-based start-up that trains young people in Africa for tech and data roles, is hiring a Quality & Compliance Coordinator to support the quality and information security management systems of a global laboratory informatics software company. You will coordinate audit preparation, maintain documentation, track training and corrective actions, and support supplier evaluations and process improvements. The role is remote, based in Kenya, and you will be hired by Tana and embedded full-time with the client.

Key responsibilities

• Schedule meetings, prepare reports and maintain management system documentation, audit schedules and corrective and preventive action schedules.
• Support internal, external and customer-requested audits by organising evidence, preparing agendas, coordinating participants and taking notes.
• Prepare training records and metrics for audits supporting ISO 9001, ISO 27001 and relevant HIPAA/GDPR requirements.
• Help address audit findings and corrective actions, including identifying resolutions and required resources.
• Support quality processes through documentation reviews, process monitoring and collaboration with other teams.
• Track staff training completion and create training modules as needed.
• Review, evaluate and approve suppliers, maintain the approved supplier list and conduct scheduled reevaluations.
• Gather and analyse quality-related data for audits, management reviews and continual improvement, and help drive improvement projects to completion.

Required profile

• At least 3 years of relevant experience in quality management, information security, auditing or a related field.
• Experience working with ISO 9001:2015 standards.
• Ability to work with minimal supervision, take initiative and collaborate across teams.
• Nice to have: ISO 27001:2022 experience, professional certifications such as ASQ CQA, CQIA or CQE, or ISO 9001/27001 Lead/Internal Auditor qualifications.

Required skills

• MS Office for reporting, tracking and document versioning.
• Nice to have: SharePoint, Salesforce, Zendesk or Jira.
• Nice to have: data protection background (Kenya's Data Protection Act or GDPR awareness) and supplier review experience.

Working hours are 1:00 PM to 10:00 PM EAT, with flexibility to shift later during audits. The contract is full-time, remote, with the employer being Tana.