Regional Head of Operational Support

About the role

The Regional Head of Operational Support leads the integrated management of HR, finance, logistics, ICT and safety functions for NRC’s East and Southern Africa region. Based in Nairobi, the role ensures that country offices receive timely, compliant support while fostering a collaborative working environment for global pool staff located in the regional office.

Key responsibilities

• Oversee the efficiency of all support functions within the regional team, ensuring alignment with NRC policies and standards.
• Hold country offices accountable for operational performance using reports, analyses and compliance data from global resource pools.
• Provide capacity‑building, mentorship and problem‑solving support to country directors, heads of support and HAS managers.
• Streamline hosting arrangements for globally pooled staff physically located in Nairobi, guaranteeing a conducive work environment.
• Participate in global planning and strategy discussions for support functions and review finance, HR and logistics requirements linked to regional grants.
• Act on behalf of the Regional Director when required, including leading Crisis Management Teams.

Required profile

• Minimum 10 years of senior leadership or management experience in the humanitarian sector, with proven results in overseeing finance, HR, logistics or related support functions.
• Higher education in business administration, management, finance or a related field.
• Experience working in complex, volatile contexts and familiarity with East and Southern Africa is an asset.
• Fluency in written and spoken English.

What we offer

• Duty station in Nairobi, Kenya with a grade‑11 salary on NRC’s international or national scale, including a full family package for international contracts.
• Two‑year fixed‑term contract, with opportunities for professional growth in a leading humanitarian organization.
• Commitment to diversity, equal opportunity and a supportive work culture that encourages initiative and innovation.