Regional Operations and Sales Supervisor

About the role

Lorenzo Group Kenya is seeking a dynamic and results‑driven Regional Operations & Sales Supervisor to lead the commercial, operational, and customer experience performance of the Western Region. This strategic leadership role is responsible for driving revenue growth, developing new business opportunities, strengthening branch performance, ensuring operational excellence, and delivering exceptional customer satisfaction.

Key responsibilities

• Drive regional revenue growth by developing and executing sales strategies and building relationships with corporate, hospitality, institutional and residential customers.
• Provide overall supervision of all branches in the Western Region, ensuring efficient operations, service consistency and compliance with company standards.
• Champion a customer‑centric culture by maintaining high service standards, resolving complaints promptly and implementing retention initiatives.
• Lead, coach and develop branch supervisors and frontline teams, conducting performance reviews, training and succession planning.
• Oversee quality, production and compliance, monitoring performance indicators and conducting root‑cause analysis of recurring issues.
• Manage collection and delivery logistics, optimizing routing, resource utilisation and communication to ensure timely, cost‑effective service.
• Track and report key business metrics such as revenue, sales activity, operational performance, customer satisfaction and logistics, using data‑driven insights to drive accountability.
• Monitor operating costs and resource utilisation, identifying opportunities to reduce waste and improve profitability.

Required profile

• Bachelor’s degree in Business Administration, Sales & Marketing, Operations Management, Supply Chain Management, Commerce or a related field.
• Minimum 4 years of experience in operations, sales, branch management, retail, service industry, logistics, hospitality or customer service management.
• At least 2–3 years in a leadership or multi‑site supervisory role with responsibility for revenue and operational performance.
• Proven track record of achieving revenue growth, business development and customer retention targets.

Required skills

• Microsoft Excel
• Microsoft Office