Regional Product Support Engineer - Automation Equipment

About the role

A full-time Regional Product Support Engineer is needed in Nairobi to provide field support for automation equipment used in beverage production. The role covers operational follow-up and technical support of machines throughout their life, supports colleagues who work directly with customers, and prepares and distributes troubleshooting documentation. The position is advertised by Corporate Staffing Services on behalf of Sidel.

Key responsibilities

• Take part in the contact center ticketing system and give solutions and support to external customers and to Field Service Engineers on palletizer equipment.
• Provide daily telephone and email support for automation and basic mechanical issues to internal (FSE, PM, CCM, ASM) and external customers.
• Manage non-conformities and warranty costs on the SINCRO tool.
• Support Field Service Engineers during new project installations and service site execution, including basic mechanical support.
• Apply root cause analysis to automation and mechanical issues, collecting data and driving preventive and corrective actions.
• Report field issues and requests for engineering modifications to the Product Group, and give preliminary solutions to customers.
• Contribute to spare parts, training, maintenance and line improvement support services.
• Travel onsite or coordinate expert interventions for complex troubleshooting and root cause analysis.

Required profile

• Bachelor's degree or equivalent.
• At least 3 years of technical assistance and/or field experience.
• Good level of English; local languages of the region are a plus.
• Ability to manage and satisfy customer requests.

Required skills

• Basic electrical knowledge (safety equipment, sensors, motion, servo drivers, inverters).
• Knowledge of beverage technology (aseptic and non-aseptic), including combi and standalone systems and trade/line equipment.
• PLC platforms: Siemens S7, Siemens TIA Portal (a plus), B&R, Rockwell Automation, Elau.
• HMI (Zenon and/or Citect) and motion platforms (Danfoss and Elau).