Relationship Officer / Collector

About the role

The Relationship Officer / Collector will manage loan processing, client onboarding, and collections for Shanali Limited. You will conduct due diligence, maintain accurate client records, and support sales and marketing initiatives to drive growth.

Key responsibilities

• Process loans for new and existing clients, ensuring all documentation is complete.
• Perform due‑diligence checks: background verification, collateral authenticity, ID validation, workplace and premise visits, and review of logbooks, titles, receipts, previous lenders, CRB and IPRS reports.
• Provide account statements and maintain income‑expenditure files.
• Enter and update daily records for all clients in the organization’s database.
• Conduct market research to aid development of new financial products.
• Prepare daily operational reports as required.
• Coordinate disposal and sale of repossessed vehicles and oversee repair of office vehicles.
• Manage the asset register for motor vehicles, land, laptops, titles, etc.
• Plan and implement sales activities, focusing on customer retention and portfolio growth.
• Monitor delinquency, manage collections, and ensure compliance with budgeted marketing resources.
• Deliver high‑quality customer care services and handle additional projects as assigned.

Required profile

• Minimum 2 years experience in collections or a similar role.
• Strong communication, presentation, and telephone etiquette.
• Excellent negotiation and interpersonal skills.
• Quick learner with ability to prioritize and take ownership of tasks.
• Highly motivated, proactive team player who can also work independently.
• Product knowledge in collections and a keen eye for detail.
• Male, aged 28‑38 years, with strong written and spoken English.
• Outstanding organizational, planning and prioritisation abilities.

Required skills

• Microsoft Word
• Microsoft PowerPoint
• Microsoft Excel