Remote Administrative Assistant - Behavioural Health

About the role

Career Directions Limited is recruiting a fully remote Administrative Assistant to support a U.S.-based behavioural health practice. The role covers patient records, scheduling, payment processing, insurance follow-up, pharmacy prior authorizations, GeneSight orders and other healthcare administrative functions. It is a full-time position of 40 hours per week, Monday to Friday, 8:00 AM to 5:00 PM Eastern Time, with a one-hour break, and runs for 12 to 18 months depending on organizational needs.

Key responsibilities

• Maintain patient records in the EHR/EMR, including demographics, insurance and billing information, and escalate matters needing clinical judgment.
• Prepare and track pharmacy prior authorization requests, and process GeneSight orders.
• Support revenue cycle and billing, including insurance verification, claims follow-up and payment processing.
• Schedule and confirm psychological and behavioural-health assessments, and coordinate with patients, clinicians and staff.
• Communicate professionally with patients, pharmacies, insurers and other organizations, and document all interactions.
• Support therapists and administrative staff daily, and use Google Workspace for communication and scheduling.
• Keep patient and financial information confidential and comply with HIPAA and data-security requirements.

Required profile

• Bachelor's degree in Health Information Management, Healthcare Administration, Public Health, Health Services Management, Health Informatics, Business Administration (healthcare focus) or a related field.
• 3 to 5+ years of administrative experience in a healthcare setting, with previous use of an EHR/EMR.
• Knowledge of healthcare administration workflows, confidentiality and HIPAA; excellent written and spoken English.
• Preferred: experience in behavioural health, pharmacy prior authorizations, GeneSight or billing/RCM, and familiarity with U.S. healthcare terminology.
• Reliable high-speed internet and a private workspace.

Required skills

• EHR/EMR systems and Google Workspace (Gmail, Calendar, Drive, Docs, Sheets, Meet, Chat, Google Voice)
• Pharmacy prior authorization portals, GeneSight ordering systems, billing/RCM and insurance portals
• Ability to learn new systems quickly and work independently