Reservations Manager – Nairobi

About the role

A reputable high-end holiday homes and travel business operating three property collections is looking for a Guest Experience and Bookings Coordinator in Nairobi. The role turns guest enquiries into bookings and delivers an exceptional travel experience through personalized service and careful itinerary planning.

Key responsibilities

• Handle guest enquiries promptly and professionally, giving detailed responses and turning them into bookings
• Recommend suitable properties, destinations and activities according to guest preferences, requirements and budget
• Build expert travel itineraries for luxury holiday homes, villas, lodges and hotels
• Coordinate the full booking process, including payments, arrivals and departures and transport logistics
• Maintain detailed knowledge of listed properties, their amenities, rates and booking conditions
• Liaise with property owners, managers and reservations staff to confirm availability and secure bookings
• Work with the Managing Director and internal teams on wider business matters such as marketing, finance, administration and new ventures

Required profile

• Bachelor's degree in Hospitality, Tourism, Business or a related field from an accredited institution
• At least 3 years' experience in travel, tourism, guest relations or a similar high-end service environment
• Proven understanding of luxury travel and East African destinations
• Excellent communication, interpersonal and listening skills with high-end clientele
• Strong organization and attention to detail, able to manage several priorities
• Self-starter with a collaborative, proactive and problem-solving approach

The position is advertised by Summit Recruitment & Search, a recruitment agency in Kenya. Applicants are contacted directly; those who do not hear back within two weeks are not shortlisted for this role.