Resort Manager

About the role

We are looking for a dynamic Resort Manager to lead daily operations at our resort in Kenya. The role focuses on delivering exceptional guest experiences while driving occupancy and revenue growth.

Key responsibilities

• Oversee all aspects of resort operations, ensuring high standards of service and property upkeep.
• Manage and motivate staff, including recruitment, training, performance evaluation and scheduling.
• Handle budgeting, financial planning and resource allocation to meet financial targets.
• Develop and implement business strategies to optimise occupancy, revenue and guest satisfaction.
• Collaborate with multiple departments, resolve guest concerns and continuously improve operational processes.

Required profile

• Proven experience in operational management within hospitality or resort environments.
• Strong background in financial planning, budgeting and resource allocation.
• Excellent customer service, guest relations and conflict‑resolution abilities.
• Leadership experience with a track record of training, motivating and evaluating teams.
• Bachelor’s degree in Hospitality Management, Business Administration or a related field (preferred).
• Fluent English; additional language skills are a plus.

Required skills

• Proficiency with hospitality management software.