Restaurant Supervisor

About the role

The Restaurant Supervisor supports the Food & Beverage outlets Manager in delivering exceptional guest experiences at Fairmont Mount Kenya Safari Club. This role combines guest interaction, team leadership and operational oversight in a luxury hotel restaurant setting.

Key responsibilities

• Assist the Food & Beverage outlets Manager in delegating duties and responsibilities to service staff.
• Provide a warm welcome to guests, answer telephone enquiries and manage the flow of guests across restaurant stations.
• Deliver excellent service, maintain strong guest relations and promptly resolve any complaints.
• Train, coach and supervise staff to consistently follow Fairmont F&B standards.
• Ensure daily operations comply with Fairmont Hotels & Resorts standards, health and safety regulations and quality expectations.

Required profile

• Proven experience in a supervisory role within a restaurant or hotel food‑and‑beverage outlet.
• Strong communication and interpersonal skills with a guest‑focused attitude.
• Ability to lead, motivate and develop a diverse service team.
• Excellent problem‑solving abilities and capacity to handle guest complaints effectively.
• Flexibility to work varied shifts, including weekends and holidays.

Required skills

What we offer

• Opportunity to work in a world‑class luxury hotel set within a stunning natural environment.
• Professional development and training in Fairmont’s renowned hospitality standards.
• Competitive compensation and benefits package.