This job is no longer available
This job expired on 17/09/2026. It no longer accepts applications.
Restaurant Supervisor
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Job description
About the role
The Restaurant Supervisor supports the Food & Beverage outlets Manager in delivering exceptional guest experiences at Fairmont Mount Kenya Safari Club. This role combines guest interaction, team leadership and operational oversight in a luxury hotel restaurant setting.
Key responsibilities
- Assist the Food & Beverage outlets Manager in delegating duties and responsibilities to service staff.
- Provide a warm welcome to guests, answer telephone enquiries and manage the flow of guests across restaurant stations.
- Deliver excellent service, maintain strong guest relations and promptly resolve any complaints.
- Train, coach and supervise staff to consistently follow Fairmont F&B standards.
- Ensure daily operations comply with Fairmont Hotels & Resorts standards, health and safety regulations and quality expectations.
Required profile
- Proven experience in a supervisory role within a restaurant or hotel food‑and‑beverage outlet.
- Strong communication and interpersonal skills with a guest‑focused attitude.
- Ability to lead, motivate and develop a diverse service team.
- Excellent problem‑solving abilities and capacity to handle guest complaints effectively.
- Flexibility to work varied shifts, including weekends and holidays.
Required skills
What we offer
- Opportunity to work in a world‑class luxury hotel set within a stunning natural environment.
- Professional development and training in Fairmont’s renowned hospitality standards.
- Competitive compensation and benefits package.
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