Guest Experience Expert – Concierge
Marriott International · Nairobi
Job description
About the role
The Guest Experience Expert – Concierge is responsible for creating memorable, personalized experiences for guests throughout their stay. Working within the JW Marriott brand, you will guide guests, handle operational tasks, and showcase local highlights while maintaining the highest standards of service.
Key responsibilities
- Deliver a wide range of guest services throughout the stay, including check‑in, check‑out and local area recommendations.
- Process operational needs, address guest requests promptly, and complete required reports.
- Maintain a safe work environment, follow company policies, protect assets and uphold quality standards.
Required profile
- Certificate or Diploma in Hospitality Management or a related field.
- 1–2 years of experience in a front‑office or concierge role, preferably in a 5‑star hotel or luxury service environment.
Required skills
- Ability to stand, walk or sit for extended periods and lift objects up to 10 lb unassisted.
- Strong communication and professional appearance, with a focus on confidentiality and guest satisfaction.
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Published 9 hours ago
Expires 1 month from now
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Marriott International
Nairobi
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