Sales Account Manager – Hotel Industry

About the role

The Sales Account Manager will manage key accounts to maximise revenue and achieve personal targets while prospecting new accounts in a luxury hotel environment. This on‑site role is based in Nairobi and reports to the Director of Sales.

Key responsibilities

• Manage key accounts within an assigned base or geographic area, ensuring revenue maximisation and market‑share growth.
• Prospect and acquire new accounts.
• Conduct site inspections and follow up tentative bookings.
• Adhere to Corporate Standard Operating Procedures.
• Maintain detailed knowledge of competitor set and all hotel services.
• Negotiate and execute SMART contracts to optimise yielding during rate negotiations.
• Attend trade shows, sales blitzes, workshops and other market events.
• Assist the Director of Sales in defining and executing the annual sales action plan.
• Provide statistics and forecasts for the annual budget preparation.
• Execute sales actions within the approved cost budget.
• Update the OPERA contact database regularly.
• Cross‑sell other Kempinski Hotels.
• Follow the Company Sales Vision and comply with all hotel policies on fire, hygiene, health and safety.

Required profile

• Kenyan citizenship.
• University degree or diploma in a business‑related field.
• Minimum two years’ experience in a similar sales role, preferably in a 4‑ or 5‑star hotel.
• Ability to work and communicate effectively in a multinational environment.
• Computer literacy relevant to sales functions.

Required skills

• Proficiency with OPERA (hotel property management system).