Sales Account Manager

About the role

The Sales Account Manager will drive revenue growth for Kempinski Nairobi by managing an assigned portfolio of accounts and actively prospecting new clients in targeted markets. Success is measured against hotel revenue targets and market share objectives.

Key responsibilities

• Manage key accounts within an assigned geographic area, ensuring revenue maximisation and achievement of personal targets.
• Prospect and acquire new accounts, conduct site inspections and follow up tentative bookings.
• Negotiate contracts, apply SMART contracting principles and optimise yields during annual rate negotiations.
• Maintain up‑to‑date OPERA contact database and cross‑sell other Kempinski properties.
• Participate in trade shows, sales blitzes, workshops and assist the Director of Sales in planning and budgeting.
• Adhere to corporate SOPs, hotel policies and health & safety regulations.

Required profile

• Kenyan citizenship with a university degree or diploma in a business‑related field.
• Minimum two years of experience in a similar sales role, preferably within a 4‑ or 5‑star hotel.
• Ability to work in a multicultural environment and communicate effectively.

Required skills

• Proficiency with the OPERA property management system.
• General computer literacy relevant to sales activities.