Sales and Administrative Assistant

About the role

We are looking for a proactive Sales and Administrative Assistant to support our sales team and manage office operations. The role combines customer‑facing sales support with day‑to‑day administrative duties in the renewable energy sector.

Key responsibilities

• Track customer visit reports and sales opportunities submitted by regional sales staff.
• Prepare weekly and monthly reports, meeting minutes, and action plans.
• Respond to customer inquiries and provide information on solar products and solutions.
• Follow up on customer inquiries, quotations, and pending orders.
• Generate and qualify sales leads and schedule appointments for the sales team.
• Support the sales team in achieving monthly sales targets.
• Maintain and update the customer database (CRM).
• Coordinate materials, demo units, product samples, training records, photographs, and documentation for new store openings.
• Coordinate communication among warehouse, finance, and sales teams.
• Support preparation for marketing campaigns, training events, and store launches.
• Handle customer complaints and ensure timely resolution or escalation.
• Provide after‑sales support and follow up on customer satisfaction.
• Maintain strong customer relationships to encourage repeat business and referrals.
• Prepare reports, letters, and other administrative documents.
• Schedule meetings and maintain office calendars.
• Monitor office supplies and coordinate procurement when necessary.
• Ensure proper record‑keeping and confidentiality of company information.
• Organize and maintain project documents and records.

Required profile

• Diploma or Bachelor’s Degree in Business Administration, Sales & Marketing, Office Administration, or a related field.
• Minimum 2 years’ experience in sales support, administration, customer service, or a similar role.
• Experience in the solar, electrical, engineering, or renewable energy industry is an advantage.
• Highly organized, detail‑oriented, and able to manage multiple tasks.
• Experience in renewable energy, solar, electrical products, retail, or store operations is an advantage.

Required skills

• Excel
• Google Sheets
• Microsoft Word
• PowerPoint
• CRM (customer database management)