Sales & Customer Success Associate

About the role

Landela is an early‑stage technology company seeking a proactive Sales & Customer Success Associate. You will generate qualified opportunities, guide prospects through the sales process, and ensure new customers receive seamless onboarding and ongoing support.

Key responsibilities

• Research and prospect suitable customers, identify decision‑makers, and initiate conversations via outbound outreach, referrals, events, and partnerships.
• Qualify opportunities by assessing problem relevance, urgency, budget, decision process, and fit with Landela’s offering.
• Drive commercial follow‑up, coordinating meetings, demos, proposals, quotations, and internal actions to move deals forward.
• Maintain accurate CRM data, tracking pipeline stage, value, risks, and expected timing.
• Support sales meetings and demonstrations, clearly communicating Landela’s value proposition and coordinating technical input when needed.
• Coordinate post‑sale onboarding, setting expectations, timelines, training, and next steps.
• Maintain regular contact with active customers, monitor usage, identify risks or expansion opportunities, and route issues to the appropriate owners.
• Capture objections, competitor insights, buying patterns, and product feedback to inform product and commercial strategy.

Required profile

• Strong communication and relationship‑building skills.
• Ability to understand customer needs, decision processes, and budget constraints.
• Detail‑oriented with a disciplined approach to pipeline management.
• Comfortable working cross‑functionally with leadership, product, engineering, and operations teams.

Required skills