Scheduler

About the role

We are seeking a highly organized Scheduler to ensure continuous service coverage by coordinating caregiver schedules and responding quickly to changes, absences, and emergencies. This role is essential for maintaining uninterrupted client care in a fast‑paced environment.

Key responsibilities

• Coordinate and assign caregivers to scheduled client services and monitor daily schedules to ensure full coverage.
• Manage caregiver absences, cancellations, and last‑minute changes, promptly assigning replacements to avoid service interruptions.
• Maintain ongoing communication with caregivers and clients regarding schedule confirmations, updates, and service‑related issues.
• Update scheduling records and workforce management systems in real time and track attendance, coverage, and schedule adherence metrics.
• Escalate operational risks and critical coverage issues when necessary.

Required profile

• Experience using workforce management, scheduling, or staff coordination systems.
• Proficiency in Microsoft Office Suite, especially Excel, Outlook, and Teams.
• Ability to analyze operational data, reports, and performance metrics.
• Strong organizational, multitasking, and time‑management skills.
• Ability to perform effectively under pressure in a fast‑paced environment.

Required skills

• Microsoft Excel
• Microsoft Outlook
• Microsoft Teams

What we offer

• Opportunity to play a key role in ensuring continuity of essential services.
• Dynamic and fast‑paced work environment with professional development opportunities.
• Collaborative culture with close interaction across Operations and Client Services teams.
• Career growth opportunities within a growing organization.