Security Manager

About the role

We are seeking a highly accomplished and service‑oriented Security Manager to lead all aspects of hotel safety, security, and loss prevention. The role safeguards guests, colleagues, assets, and brand reputation while providing a seamless, discreet, and guest‑centric security presence that meets international luxury hospitality standards.

Key responsibilities

• Lead and manage the hotel’s Security Department, ensuring 24/7 protection of guests, colleagues, contractors, assets, and information.
• Set clear standards, procedures, and expectations in line with luxury hospitality and global brand requirements.
• Conduct regular risk assessments and implement preventive measures to mitigate security threats and vulnerabilities.
• Maintain a visible yet discreet security presence that enhances guest confidence and comfort.
• Handle sensitive incidents involving guests with professionalism, empathy, and discretion.
• Lead emergency preparedness programs, including fire safety, evacuation drills, medical emergencies, and crisis response.
• Maintain strong working relationships with local police, intelligence units, emergency responders, private security firms, and regulatory bodies.

Required profile

• Mature, confident, and composed security leader with at least 2 years of experience as a Security Manager, preferably within luxury or five‑star hotel environments.
• Deep understanding of hotel security operations, guest safety, VIP protection, investigations, emergency response, loss prevention, and crisis management.
• Well‑connected within Kenya’s security ecosystem, including law‑enforcement agencies and intelligence networks.
• Exceptional communication and interpersonal skills for engaging with guests, senior leaders, government authorities, and frontline teams.
• Ability to balance a firm, disciplined security posture with a guest‑centric, service‑oriented approach.
• Strong leadership presence to train, mentor, and inspire security teams.
• High ethical standards, sound judgment, discretion, and composure under pressure.
• Solid understanding of Kenyan security laws, hotel licensing requirements, and compliance standards.

Required skills

• No specific technical tools or software are mentioned in the posting.