Operations Assistant

About the role

The Operations Assistant at Peponi's is a full‑time, on‑site position supporting the day‑to‑day running of a busy Neapolitan‑style pizza restaurant in Nairobi. The role blends office administration with hands‑on restaurant support to keep operations organized and efficient.

Key responsibilities

• Place and follow up on daily and weekly orders with food, beverage and supply vendors, tracking deliveries against orders.
• Receive deliveries, check quantities and quality against delivery notes and invoices, and flag shortages, substitutions or price changes.
• Conduct stock counts, monitor par levels, and alert management to low or slow‑moving stock and wastage.
• File and reconcile supplier invoices, track payment due dates and maintain petty cash records.
• Maintain vendor records, price lists and contact details, and assist with sourcing quotes for new suppliers.
• Support staff administration: attendance records, shift rosters, leave tracking and new‑hire documentation.
• Handle phone calls, emails, reservations and walk‑in inquiries, and greet visitors.
• Maintain records and files, including licences, permits, service contracts and health‑and‑safety documentation.
• Coordinate repairs and maintenance for kitchen and restaurant equipment, scheduling routine servicing.
• Assist with POS and delivery‑platform administration, including menu updates, daily sales reports and basic reporting for management.

Required profile

• Strong administrative and clerical skills to manage day‑to‑day office tasks, ordering and documentation.
• Excellent phone etiquette and communication skills for handling calls, emails, supplier follow‑ups and in‑person inquiries.
• Experience with purchasing, stock control or inventory record‑keeping is a strong advantage.
• Attention to detail when checking deliveries, invoices and numbers.
• Executive administrative assistance skills to support management with scheduling, coordination and basic reporting.
• Ability to prioritize multiple tasks in a fast‑paced environment.
• Secondary school diploma required; additional training or certification in administration, office management or purchasing is beneficial.

Required skills

• Spreadsheets
• Word processing
• POS systems
• Inventory systems
• Data entry