Senior Relationship Officer – Nyahururu Branch

About the role

Sidian Bank is hiring a Senior Relationship Officer for its Nyahururu branch. The role combines business growth, relationship management, marketing and brand support, and branch operations, with authority over customer onboarding, portfolio management and credit appraisal of accounts in arrears.

Key responsibilities

• Contribute to the branch operational plan with an individual business plan covering growth objectives, and prepare a personal action plan for the branch budget.
• Own all product lines and sales and business development for the assigned portfolio, growing assets and liabilities, client recruitment, transactional income and cross-selling.
• Build a focused relationship management system that drives deposits, lending and revenue from existing and new customers, and develop a new customer base by expanding markets.
• Ensure lending complies with the bank's Credit Policy, Central Bank of Kenya guidelines and the Banking Act, and comply with the Environmental, Social and Governance (ESG) policy.
• Manage the portfolio, including PAR accounts, and use the bank's MIS system to track performance, customer satisfaction and statutory reports.
• Support marketing and brand building: create value for customers, understand local consumer trends and competitors, build relationships with key local clients and support product specialists and the sales team.
• Drive customer satisfaction, effort, engagement and Net Promoter scores, gather customer feedback and minimise attrition.
• Analyse the financial and non-financial needs of HNW clients and support branch operations, including acting as branch custodian when needed.
• Set personal performance objectives, prepare an annual Personal Development Plan, attend staff meetings and complete the required learning and training hours.

Required profile

• University degree or above in a relevant business discipline such as business administration or finance.
• At least 5 years' experience in retail banking and/or commercial banking, including a minimum of 3 years in sales.
• Sound knowledge of retail banking and SME products, services and processes, and of the retail market and key competitors.
• Thorough understanding of the CBK regulatory framework affecting corporate customers.
• Diploma in Banking (AKIB) is an added advantage.

Required skills

• Strong leadership, marketing, sales and management skills.
• Excellent communication, interpersonal and stakeholder management skills.
• Planning, analytical, decision-making and project management skills.