Senior Salesforce Engineer – Service Cloud & Operations
In All Media · Nzalae/ Nzawa locations
Job description
About the role
We are looking for a Senior Salesforce Engineer to join our Customer Success & Operations Engineering team. You will work remotely to enhance and maintain a large‑scale post‑sales support platform built on Salesforce Service Cloud for a major international client.
Key responsibilities
- Maintain and support the unified Service Cloud architecture, including case management, knowledge bases, and agent productivity tools.
- Deliver technical enhancements such as AI‑driven case summarization, bulk messaging/email tools, Omnichannel routing, and automated feedback synchronization.
- Rotate into a Developer Fast‑Response Engineer (DFR) role to triage alerts, monitor health KPIs, resolve incidents, and document findings.
- Design, build, and maintain Salesforce API integrations with external systems and Snowflake data warehouses.
- Participate in weekly Operations Reviews, continuous system monitoring, and keep documentation up to date in Confluence.
Required profile
- Proven senior‑level experience developing on Salesforce with a focus on Service Cloud and Omnichannel.
- Strong background in production support, incident management, and root‑cause analysis.
- Hands‑on experience building and maintaining integrations between Salesforce and external platforms.
Required skills
- Apex
- Lightning Web Components (LWC)
- Salesforce Flows
- Service Cloud configuration
- Omnichannel routing setup
- Salesforce API integration
- Snowflake data platform
- System monitoring and reliability practices
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Published 1 month ago
Expires 3 weeks from now
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In All Media
Nzalae/ Nzawa locations
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