Senior Vice President, Services Controls - Kenya Site Lead

About the role

Citi is looking for a Senior Vice President to lead its Services Controls function at the Kenya site, with senior responsibilities across the Sub-Saharan Africa (SSA) Cluster for Services. The Controls function is part of Services' first line of defense, and the SSA Cluster manages risk within the wider Middle East and Africa (MEA) Franchise. The role provides on-the-ground senior leadership at a strategically significant location, where the existing Nairobi team of three professionals forms a strong foundation.

Key responsibilities

• Provide on-the-ground senior Risk and Control leadership and governance for the Kenya site and SSA, supporting Controls delivery at a key MEA location.
• Drive a proactive risk reduction agenda through thematic reviews, early identification of control gaps and continuous process improvement across SSA and the MEA Cluster.
• Implement the Risk and Control Target Operating Model at the Kenya site, bridging execution with MEA Controls leadership.
• Act as the primary Controls partner to Services Country Operations, linking Operations, Product and Geography teams.
• Identify and drive improvements to documentation, controls and processes, including within the Managers Control Assessment (MCA) construct.
• Monitor compliance with primary and secondary regulatory requirements across SSA, accounting for diverse regulatory regimes.
• Lead and develop the Nairobi Controls team of three professionals.
• Lead the identification, escalation and resolution of control issues and risk events across SSA and MEA.
• Build relationships with senior stakeholders across countries, the Citi franchise, products and control functions to drive accountability.

Required profile

• Bachelor's degree required.
• 10+ years of expertise in operational risk management and other regulatory-related functions in financial services preferred.
• Proven record of monitoring compliance, including controls and process mapping within the MCA construct.
• Experience leading and developing small, high-impact teams and providing embedded senior leadership at a strategic hub.
• Ability to influence senior leaders and cross-functional teams without direct authority.

Required skills

• Deep understanding of operational risk frameworks and regulatory environments in MEA countries for transaction banking.
• Strong working knowledge of the regulatory landscape in Sub-Saharan Africa, including payment systems, foreign exchange controls, AML frameworks, central bank reporting and cross-border transaction rules.
• Ability to turn regulatory change into timely control and process updates.