Service Administrator

About the role

The Service Administrator will manage the scheduling of service appointments, coordinate technicians, and ensure smooth communication between customers and service teams. This contractor position supports the company's operations within the mining, energy and metals sector in Kenya.

Key responsibilities

• Schedule and confirm service appointments with customers.
• Coordinate technician assignments and track job progress.
• Prepare work orders, invoices and maintain accurate service records.
• Respond promptly to customer inquiries and provide status updates.
• Monitor service delivery timelines and ensure timely completion.
• Facilitate communication between customers, field staff and internal departments.

Required profile

• Minimum 7 years of administrative experience, preferably in service coordination.
• Strong organizational and time‑management abilities.
• Excellent written and verbal communication skills.
• Proficiency with standard office software and ability to learn company-specific tools.
• Customer‑focused attitude with problem‑solving capabilities.

Required skills

What we offer

• Competitive monthly remuneration (KES 90,000 – 105,000).
• Contractual engagement with potential for future assignments.
• Opportunity to work within a dynamic mining and energy environment.