Service Desk Coordinator Intern

About the role

The Service Desk Coordinator Intern will support the Support Coordinator in managing preventive maintenance schedules, preparing commercial quotations, and maintaining client communications. This role offers hands‑on experience in after‑sales service coordination within an IT & Telecom environment.

Key responsibilities

• Prepare commercial quotations for parts, repairs, and replacements identified during preventive maintenance visits.
• Track quotations through client approval, following up proactively on pending quotes.
• Assist the Support Coordinator in keeping preventive maintenance schedules up‑to‑date and ensuring timely execution of visits.
• Ensure flagged items for replacement or repair are resolved before the next scheduled visit.
• Provide backup client communication, responding to service‑related emails.
• Maintain accurate records of quotations, approvals, and scheduling status.
• Liaise with presales and support teams to gather information needed for quotations.
• Support the wider Support Department with administrative tasks to keep after‑sales service delivery smooth.

Required profile

• Diploma or degree in Business Administration, Finance or a related field.
• 1‑2 years of experience in coordination, sales support, or customer service; experience in a technical or service industry is a plus.
• Proficiency in Microsoft Excel and Word; familiarity with CRM or quotation software is advantageous.
• Strong organizational abilities and attention to detail.
• Good written communication skills.

Required skills

• Microsoft Excel
• Microsoft Word
• CRM (quotation) software

What we offer

• Practical experience in service desk coordination within a growing IT company.
• Mentorship from experienced support professionals.
• Opportunity to develop technical and client‑facing skills.