Service Specialist
Tatu City · Tatu City
Job description
About the role
The Service Specialist delivers high-quality customer service to guests in a fast‑paced call centre environment, handling both inbound and outbound calls to resolve inquiries and support bookings.
Key responsibilities
- Handle inbound service calls from guests and prospective passengers, identifying needs and resolving issues.
- Make outbound calls to provide additional information and follow‑up on requests.
- Provide technical assistance and support for itinerary, cruise inquiries, payments and other booking‑related needs.
- Maintain accurate customer records in the CRM tool and meet call‑center performance metrics.
Required profile
- Bachelor's degree in Business Administration, Management, Hospitality, Communications or related field.
- 1+ years of call‑center experience with strong problem‑solving abilities.
- Excellent verbal and written communication skills in English and ability to work scheduled shifts across international time zones.
Required skills
- Proficiency in MS Office (Excel, Outlook, Word).
- Familiarity with web‑conferencing tools such as Zoom and Microsoft Teams.
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Published 12 hours ago
Expires 1 month from now
10 views · 0 interested
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Tatu City
Tatu City