SEZ Operations Associate

About the role

The SEZ Operations Associate will provide operational support for immigration, regulatory compliance, client onboarding, and trade facilitation through Tatu City’s One‑Stop Shop (OSS). This role ensures smooth regulatory processes, timely approvals, positive customer experience, and revenue generation from OSS services.

Key responsibilities

• Assist clients with SEZ administration, onboarding, incentives and investment opportunities.
• Register clients with regulatory agencies and follow up to secure SEZ Enterprise licences and related approvals.
• Process work permits, visas, investor passes and other immigration documents for expatriates, staff and client companies.
• Provide accurate visa, travel and SEZ advisory services to clients and stakeholders.
• Coordinate SEZ operational compliance with government agencies (Immigration, KRA, KEBS, SEZA, etc.) during inspections and audits.
• Support investment, tax and customs processes, including gazettement and import/export documentation.
• Track and collect OSS fees and charges in line with the business plan.
• Maintain an up‑to‑date SEZ client and operations registry and act as liaison between Tatu City, clients and regulators.

Required profile

• Bachelor’s degree in Law, Business Administration, Public Administration, Economics, International Relations or related field.
• Minimum of 3 years experience in client advisory, regulatory affairs, government liaison or investment promotion.
• Demonstrated experience interacting with Kenyan agencies such as SEZA, Immigration, KRA, KEBS.
• Proven ability to handle SEZ documentation, licensing, compliance and client onboarding processes.

Required skills

• Solid understanding of Kenya’s SEZ, immigration, tax, customs and regulatory frameworks.
• Strong stakeholder management and coordination skills with clients and government officials.
• Excellent written and verbal communication, including report writing and professional correspondence.
• Proficiency in Microsoft Office Suite and record‑management tools.